Resolve Mediation Inc.

The People's Mediator

Jill Kalter Florida Civil and Appellate Cort Mediator
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Mediation is an effective alternative to litigation, yet many are not aware that it is an option.

Living in “La-La Land”

December 7, 2018 By Jill Kalter

Some might say that as a Mediator, I live in a “La-La Land” of positivity. I do. But not to my detriment nor the detriment of others. When entering a mediation conference, positivity is welcome because the parties sitting around the conference table are contentious, acrimonious and ready for battle. … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Communication, Community Association, Conflict Resolution, Difficult People, facilitator, Kool Aid, La La Land, Mediation, Positivity

Be Kind

October 30, 2018 By Jill Kalter

  I have a rule never to mix business and politics. I focus on the business of mediating and educating in the community association industry. Yet interestingly, in that industry, sometimes politics bleeds into business. How so? Like local, state and national government, community associations … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: business, Community, Community Associations, kindness, Mediation, Negotiation

Listen, Engage, Communicate: Fundamentals for a Thriving Workplace

August 19, 2018 By Jill Kalter

Ethos, pathos and logos – During the era of ancient philosophers, Aristotle identified three elements of effective communication; presentation, interaction and, most importantly, an engaged listening audience. All essential fundamentals to a thriving workplace. The lack thereof leads down an … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Aristotle, Communication Skills, Harvard Business Review, Mediation, Resolve Mediation, Turner Time Consulting

YOU’RE SCREAMING AT ME, BUT I CAN’T HEAR YOU!!

July 24, 2018 By Jill Kalter

Are you a screamer? Believe it or not some people speak in decibels (dB) higher than what you may consider normal range. The decibel level for normal conversation is 60 dB,[i] and sounds louder than 90 dB can be uncomfortable to hear.[ii] Usually due to a level of frustration, screamers scream to … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: #ConflictResolution, Active Listening, Communication, Communication Skills

Does Having to be Right Help Improve Conflict?

June 20, 2018 By Jill Kalter

While some folks relish the opportunity for conflict – the yelling, the battle, the threatening of a relationship; others will do anything and everything possible to avoid conflict. Some who fear conflict may become physically and/or emotionally ill by it. Others avoid conflict because they don’t … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Active Listening, Conflict, Conflict Resolution, Crisis, Mediation, Opportunity

June 5, 2018 By Jill Kalter

Three Realities of Community Associations by Daniel Brannigan | May 29, 2018 | CAI, Community Associations, Membership | All community associations have three things in common: Membership is mandatory. Buying a home in a community association automatically makes you an … [Read more...]

https://resolvemediationinc.com/mediation-tips-and-resources/1420/

Filed Under: Mediation Tips and Resources Tagged With: Board Meeting, Board Member, Common Ground, Community, Condominium, HOA, Homeowner Leaders, Members

Habit #5 “Seek First to Understand, Then be Understood”

April 30, 2018 By Jill Kalter

Awesome quote from Dr. Stephen R. Covey, Author of the 7 Habits of Highly Effective People. Habit # 5 - "Seek for to understand, then be understood." Food for thought.... … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: 7 Habits, Communication, Habit # 5, Mediation, Stephen R. Covey

#CAI2017 Leadership Forum – Florida Communities

November 8, 2017 By Jill Kalter

With Kathy Naughton, CMCA, AMS and Matt Kuisle Reserve Advisors, Inc. at the Community Associations Institute Leadership Forum participating in informative, educational sessions including a FL legislative update by Travis Moore and disaster relief with Tara Munoz, Leeyen Sieza, Gary van der Laan, … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Community, Community Associations Institute, Florida, Leadership, Orlando

AMCS North Charleston, SC Annual Meeting

November 8, 2017 By Jill Kalter

I had a great time presenting communication skills and strategies to enhance the customer service experience for a fantastic group of Property Managers, maintenance techs and employees at the AMCS Annual Meeting (September 28, … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Charleston, Communication, Community Associations, Community Managers

October is “Mediation Month!!”

October 18, 2017 By Jill Kalter

October is ‘Mediation Month,’ bringing awareness to alternative dispute resolution across the globe. A variety of countries and organizations celebrate Mediation Awareness Week during various weeks throughout the month and come together on Conflict Resolution Day, which occurs every year on the … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: ADR, Awareness, Dispute Resolution, Mediation, October

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Jill Kalter, MPA, CP
Florida Supreme Court Certified
Civil and Appellate Mediator
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Jill@ResolveMediationInc.com

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