Sometimes people assume that because I am a Mediator I am also an attorney. While there is a time and place where attorneys are needed, these people are taken aback when I explain that, in the State of Florida, although there is a vigorous educational, vetting and certification process, one … [Read more...]
Mediation is an effective alternative to litigation, yet many are not aware that it is an option.
Living in “La-La Land”
Some might say that as a Mediator, I live in a “La-La Land” of positivity. I do. But not to my detriment nor the detriment of others. When entering a mediation conference, positivity is welcome because the parties sitting around the conference table are contentious, acrimonious and ready for battle. … [Read more...]
Be Kind
I have a rule never to mix business and politics. I focus on the business of mediating and educating in the community association industry. Yet interestingly, in that industry, sometimes politics bleeds into business. How so? Like local, state and national government, community associations … [Read more...]
Listen, Engage, Communicate: Fundamentals for a Thriving Workplace
Ethos, pathos and logos – During the era of ancient philosophers, Aristotle identified three elements of effective communication; presentation, interaction and, most importantly, an engaged listening audience. All essential fundamentals to a thriving workplace. The lack thereof leads down an … [Read more...]
YOU’RE SCREAMING AT ME, BUT I CAN’T HEAR YOU!!
Are you a screamer? Believe it or not some people speak in decibels (dB) higher than what you may consider normal range. The decibel level for normal conversation is 60 dB,[i] and sounds louder than 90 dB can be uncomfortable to hear.[ii] Usually due to a level of frustration, screamers scream to … [Read more...]
Does Having to be Right Help Improve Conflict?
While some folks relish the opportunity for conflict – the yelling, the battle, the threatening of a relationship; others will do anything and everything possible to avoid conflict. Some who fear conflict may become physically and/or emotionally ill by it. Others avoid conflict because they don’t … [Read more...]
Three Realities of Community Associations by Daniel Brannigan | May 29, 2018 | CAI, Community Associations, Membership | All community associations have three things in common: Membership is mandatory. Buying a home in a community association automatically makes you an … [Read more...]
https://resolvemediationinc.com/mediation-tips-and-resources/1420/
Habit #5 “Seek First to Understand, Then be Understood”
Awesome quote from Dr. Stephen R. Covey, Author of the 7 Habits of Highly Effective People. Habit # 5 - "Seek for to understand, then be understood." Food for thought.... … [Read more...]
#CAI2017 Leadership Forum – Florida Communities
With Kathy Naughton, CMCA, AMS and Matt Kuisle Reserve Advisors, Inc. at the Community Associations Institute Leadership Forum participating in informative, educational sessions including a FL legislative update by Travis Moore and disaster relief with Tara Munoz, Leeyen Sieza, Gary van der Laan, … [Read more...]
AMCS North Charleston, SC Annual Meeting
I had a great time presenting communication skills and strategies to enhance the customer service experience for a fantastic group of Property Managers, maintenance techs and employees at the AMCS Annual Meeting (September 28, … [Read more...]
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