Resolve Mediation Inc.

The People's Mediator

Jill Kalter Florida Civil and Appellate Cort Mediator
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Living in “La-La Land”

December 7, 2018 By Jill Kalter

Some might say that as a Mediator, I live in a “La-La Land” of positivity. I do. But not to my detriment nor the detriment of others. When entering a mediation conference, positivity is welcome because the parties sitting around the conference table are contentious, acrimonious and ready for battle. … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Communication, Community Association, Conflict Resolution, Difficult People, facilitator, Kool Aid, La La Land, Mediation, Positivity

YOU’RE SCREAMING AT ME, BUT I CAN’T HEAR YOU!!

July 24, 2018 By Jill Kalter

Are you a screamer? Believe it or not some people speak in decibels (dB) higher than what you may consider normal range. The decibel level for normal conversation is 60 dB,[i] and sounds louder than 90 dB can be uncomfortable to hear.[ii] Usually due to a level of frustration, screamers scream to … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: #ConflictResolution, Active Listening, Communication, Communication Skills

Habit #5 “Seek First to Understand, Then be Understood”

April 30, 2018 By Jill Kalter

Awesome quote from Dr. Stephen R. Covey, Author of the 7 Habits of Highly Effective People. Habit # 5 - "Seek for to understand, then be understood." Food for thought.... … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: 7 Habits, Communication, Habit # 5, Mediation, Stephen R. Covey

AMCS North Charleston, SC Annual Meeting

November 8, 2017 By Jill Kalter

I had a great time presenting communication skills and strategies to enhance the customer service experience for a fantastic group of Property Managers, maintenance techs and employees at the AMCS Annual Meeting (September 28, … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Charleston, Communication, Community Associations, Community Managers

3 Quick Tips to a Productive Dialog

September 21, 2016 By Jill Kalter

 Effective communication and negotiation skills: Tips to a productive dialog. Tip #1.     Be clear and concise in your thoughts. Tip #2.     Articulate what it is you desire, need or expect. Tip #3.     Positivity goes farther than derision, so be kind with your words. Create a foundation … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Communication, Discussion, Dispute, Mediation, Negotiation

Jill Kalter, MPA, CP
Florida Supreme Court Certified
Civil and Appellate Mediator
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Jill@ResolveMediationInc.com

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