Resolve Mediation Inc.

The People's Mediator

Jill Kalter Florida Civil and Appellate Cort Mediator
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What Has Your Virtual Experience Been Like?

June 13, 2021 By Jill Kalter

So many things have shifted since the Spring of 2020 and happily, in a positive direction, the tide is turning once again. Everything slowed down last year and then shifted. One of those shifts was redirecting in-person mediation to online sessions. There are a handful of online platforms to choose … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: AlternativeDisputeResolution, Certified Mediator, Civil Mediator, Florida Mediator, GoTo Meeting, Mediation, Microsoft Teams, Online Dispute Resolution, virtual, webex, Zoom

Your Honor

December 7, 2019 By Jill Kalter

Sometimes people assume that because I am a Mediator I am also an attorney.  While there is a time and place where attorneys are needed, these people are taken aback when I explain that, in the State of Florida, although there is a vigorous educational, vetting and certification process, one … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: AlternativeDisputeResolution, Certified Mediator, Mediation, Negotiation, NoJudgmentZone

Living in “La-La Land”

December 7, 2018 By Jill Kalter

Some might say that as a Mediator, I live in a “La-La Land” of positivity. I do. But not to my detriment nor the detriment of others. When entering a mediation conference, positivity is welcome because the parties sitting around the conference table are contentious, acrimonious and ready for battle. … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Communication, Community Association, Conflict Resolution, Difficult People, facilitator, Kool Aid, La La Land, Mediation, Positivity

Be Kind

October 30, 2018 By Jill Kalter

  I have a rule never to mix business and politics. I focus on the business of mediating and educating in the community association industry. Yet interestingly, in that industry, sometimes politics bleeds into business. How so? Like local, state and national government, community associations … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: business, Community, Community Associations, kindness, Mediation, Negotiation

Listen, Engage, Communicate: Fundamentals for a Thriving Workplace

August 19, 2018 By Jill Kalter

Ethos, pathos and logos – During the era of ancient philosophers, Aristotle identified three elements of effective communication; presentation, interaction and, most importantly, an engaged listening audience. All essential fundamentals to a thriving workplace. The lack thereof leads down an … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Aristotle, Communication Skills, Harvard Business Review, Mediation, Resolve Mediation, Turner Time Consulting

Does Having to be Right Help Improve Conflict?

June 20, 2018 By Jill Kalter

While some folks relish the opportunity for conflict – the yelling, the battle, the threatening of a relationship; others will do anything and everything possible to avoid conflict. Some who fear conflict may become physically and/or emotionally ill by it. Others avoid conflict because they don’t … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Active Listening, Conflict, Conflict Resolution, Crisis, Mediation, Opportunity

Habit #5 “Seek First to Understand, Then be Understood”

April 30, 2018 By Jill Kalter

Awesome quote from Dr. Stephen R. Covey, Author of the 7 Habits of Highly Effective People. Habit # 5 - "Seek for to understand, then be understood." Food for thought.... … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: 7 Habits, Communication, Habit # 5, Mediation, Stephen R. Covey

October is “Mediation Month!!”

October 18, 2017 By Jill Kalter

October is ‘Mediation Month,’ bringing awareness to alternative dispute resolution across the globe. A variety of countries and organizations celebrate Mediation Awareness Week during various weeks throughout the month and come together on Conflict Resolution Day, which occurs every year on the … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: ADR, Awareness, Dispute Resolution, Mediation, October

I Know You Hear Me but Are You Listening?

May 15, 2017 By Jill Kalter

There is an art to listening. You may believe you are listening when others speak but are you really concentrating on what the speaker is saying? If asked, would you be able to repeat back to the speaker what they’ve said? “Most people do not listen with the intent to understand; they listen with … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Active Listening, Conflict, Listen, Mediation, Resolution, Stephen R. Covey, Tammy Lenski

3 Quick Tips to a Productive Dialog

September 21, 2016 By Jill Kalter

 Effective communication and negotiation skills: Tips to a productive dialog. Tip #1.     Be clear and concise in your thoughts. Tip #2.     Articulate what it is you desire, need or expect. Tip #3.     Positivity goes farther than derision, so be kind with your words. Create a foundation … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Communication, Discussion, Dispute, Mediation, Negotiation

Jill Kalter, MPA, CP
Florida Supreme Court Certified
Civil and Appellate Mediator
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