Resolve Mediation Inc.

The People's Mediator

Jill Kalter Florida Civil and Appellate Cort Mediator
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YOU’RE SCREAMING AT ME, BUT I CAN’T HEAR YOU!!

July 24, 2018 By Jill Kalter

Are you a screamer? Believe it or not some people speak in decibels (dB) higher than what you may consider normal range. The decibel level for normal conversation is 60 dB,[i] and sounds louder than 90 dB can be uncomfortable to hear.[ii] Usually due to a level of frustration, screamers scream to … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: #ConflictResolution, Active Listening, Communication, Communication Skills

Does Having to be Right Help Improve Conflict?

June 20, 2018 By Jill Kalter

While some folks relish the opportunity for conflict – the yelling, the battle, the threatening of a relationship; others will do anything and everything possible to avoid conflict. Some who fear conflict may become physically and/or emotionally ill by it. Others avoid conflict because they don’t … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Active Listening, Conflict, Conflict Resolution, Crisis, Mediation, Opportunity

I Know You Hear Me but Are You Listening?

May 15, 2017 By Jill Kalter

There is an art to listening. You may believe you are listening when others speak but are you really concentrating on what the speaker is saying? If asked, would you be able to repeat back to the speaker what they’ve said? “Most people do not listen with the intent to understand; they listen with … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Active Listening, Conflict, Listen, Mediation, Resolution, Stephen R. Covey, Tammy Lenski

Jill Kalter, MPA, CP
Florida Supreme Court Certified
Civil and Appellate Mediator
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