Resolve Mediation Inc.

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Jill Kalter Florida Civil and Appellate Cort Mediator
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Habit #5 “Seek First to Understand, Then be Understood”

April 30, 2018 By Jill Kalter

Awesome quote from Dr. Stephen R. Covey, Author of the 7 Habits of Highly Effective People. Habit # 5 - "Seek for to understand, then be understood." Food for thought.... … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: 7 Habits, Communication, Habit # 5, Mediation, Stephen R. Covey

I Know You Hear Me but Are You Listening?

May 15, 2017 By Jill Kalter

There is an art to listening. You may believe you are listening when others speak but are you really concentrating on what the speaker is saying? If asked, would you be able to repeat back to the speaker what they’ve said? “Most people do not listen with the intent to understand; they listen with … [Read more...]

Filed Under: Mediation Tips and Resources Tagged With: Active Listening, Conflict, Listen, Mediation, Resolution, Stephen R. Covey, Tammy Lenski

Jill Kalter, MPA, CP
Florida Supreme Court Certified
Civil and Appellate Mediator
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