Some might say that as a Mediator, I live in a “La-La Land” of positivity. I do. But not to my detriment nor the detriment of others. When entering a mediation conference, positivity is welcome because the parties sitting around the conference table are contentious, acrimonious and ready for battle. … [Read more...]
YOU’RE SCREAMING AT ME, BUT I CAN’T HEAR YOU!!
Are you a screamer? Believe it or not some people speak in decibels (dB) higher than what you may consider normal range. The decibel level for normal conversation is 60 dB,[i] and sounds louder than 90 dB can be uncomfortable to hear.[ii] Usually due to a level of frustration, screamers scream to … [Read more...]
Habit #5 “Seek First to Understand, Then be Understood”
Awesome quote from Dr. Stephen R. Covey, Author of the 7 Habits of Highly Effective People. Habit # 5 - "Seek for to understand, then be understood." Food for thought.... … [Read more...]
AMCS North Charleston, SC Annual Meeting
I had a great time presenting communication skills and strategies to enhance the customer service experience for a fantastic group of Property Managers, maintenance techs and employees at the AMCS Annual Meeting (September 28, … [Read more...]
3 Quick Tips to a Productive Dialog
Effective communication and negotiation skills: Tips to a productive dialog. Tip #1. Be clear and concise in your thoughts. Tip #2. Articulate what it is you desire, need or expect. Tip #3. Positivity goes farther than derision, so be kind with your words. Create a foundation … [Read more...]
