I had a great time presenting communication skills and strategies to enhance the customer service experience for a fantastic group of Property Managers, maintenance techs and employees at the AMCS Annual Meeting (September 28, … [Read more...]
October is “Mediation Month!!”
October is ‘Mediation Month,’ bringing awareness to alternative dispute resolution across the globe. A variety of countries and organizations celebrate Mediation Awareness Week during various weeks throughout the month and come together on Conflict Resolution Day, which occurs every year on the … [Read more...]
“Your Condo HOA Tip of the Day” Retrofitting Your Condo’s Fire Sprinkler System
“Your Condo/HOA Tip of the Day” is all about the latest hot topics due to the recent statutory changes to community association law. Today the focus is on Florida's Gov. Rick Scott’s eleventh hour veto of HB 653 to amend the condo fire sprinkler retrofitting and engineered life safety systems (ELSS) … [Read more...]
CAI Gold Coast Chapter June Social 2017
With Kyle Nurminen, Director of Business Development for #AltecRoofing West Palm Beach, Florida at the #CAIGOLDCOAST CHAPTER June Social, exchanging ideas and meeting new members and professionals in the #communityassociation industry Kathy Naughton, CMCA, AMS David Strabbing, … [Read more...]
What the Heck Are Robert’s Rules and Parliamentary Procedure?
Have you heard of Robert's Rules (of Order) or parliamentary procedure when discussing your community association general meeting or a meeting of the Board? Some states do require meetings be guided by Robert's Rules, while others do not. Your community association may not need the guidance of … [Read more...]
Food for Thought on Memorial Day
Memorial Day is upon us. As we remember the more than 1million men and women who gave their lives in service of our country, many of us will partake in many traditions. We’ll fly the American flag; enjoy good company; bar-b-que; swim and listen to great music, among other traditions. But if you live … [Read more...]
I Know You Hear Me but Are You Listening?
There is an art to listening. You may believe you are listening when others speak but are you really concentrating on what the speaker is saying? If asked, would you be able to repeat back to the speaker what they’ve said? “Most people do not listen with the intent to understand; they listen with … [Read more...]
Successful Collaboration in Your Community Association
Last week Community Associations Institute (CAI) held its Annual Conference & Exposition in Las Vegas #CAI2017. While I couldn’t attend in person I was happy to see an announcement come across my LinkedIn feed that a session on “Professionalism for the Industry” would be presented live on … [Read more...]
Know When to Hold ‘Em
"Your Condo/HOA Tip of the Day" Do you know the conceal carry laws in your state? If you live in a Community Association the governing documents, upheld by the Board, may prohibit you from carrying a weapon into the common elements, i.e. the clubhouse or pool. Although the 2nd Amendment allows us … [Read more...]
Mediation and Your Community Association
How is dispute resolution handled in your Condo or HOA? Some states have adopted mediation as the “go to” standard in community association (CA) disputes. For example, The State of Florida Homeowners Association Act requires presuit mediation before litigation.[i] Colorado’s Judicial Department … [Read more...]
